These measures apply to Europe (EU-28 markets). After the measures have been implemented, the vehicles will meet the applicable emissions standards, with the aim of achieving this without any impairment of engine output, fuel consumption or performance.

Customers in Germany will be informed without delay as soon as the addresses are provided by the KBA.

Affected vehicle owners will first be informed that a recall measure is scheduled for their car. The customers will also be asked to await further written information before they actively make contact with a Volkswagen partner business. In a second letter, Volkswagen will ask the affected customers in good time to make an appointment with a partner business of their choice for implementation of the technical solutions.

The plan is that all affected vehicles will be called into the partner businesses in several waves for the technical solutions to be implemented.

The technical measures will be implemented on the affected 2.0-liter engines from the first quarter of 2016. The technical measures for the affected 1.2-liter engines are scheduled for the end of the second quarter of next year. From the third quarter of 2016, concluding the recall, the measures will be implemented on the affected vehicles with 1.6-liter engines.

While the technical measures are being performed Volkswagen AG aims to avoid any disadvantages for the customers, such as any curbing of their mobility. In this connection the Volkswagen brand is assuring all customers that where necessary an appropriate replacement mobility option will be provided free of charge.

Volkswagen AG is expressly waiving the limitation period in respect of any claims made in connection with the software installed in vehicles with EA 189 engines until 31 December 2017. The waiving of this limitation applies even where a claim’s validity has already expired. The mere act of waiting will therefore not disadvantage Volkswagen customers in any way.