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Volkswagen and Cerence commence roll-out of new generative AI solutions with ChatGPT to drivers in Europe

Cerence announced that Volkswagen Group has deployed Cerence Chat Pro, the company’s automotive-grade ChatGPT integration, to models across Volkswagen’s European lineup via cloud update, marking the first time the solution is available to drivers. Cerence and Volkswagen first announced their collaboration to launch these new, generative AI-powered enhancements to the IDA in-car assistant at CES 2024 earlier this year.

Volkswagen is leveraging Cerence Chat Pro to enable its customers across Europe to engage the in-car voice assistant in fun and conversational chit-chat, leveraging a multitude of sources, including ChatGPT’s large language model, to provide credible and relevant responses to nearly every query imaginable.

Built specifically for the in-car experience, Cerence Chat Pro is integrated into Volkswagen’s IDA voice assistant, which leverages Cerence’s hybrid approach to deliver seamless interaction across both vehicle command and control features embedded in the car’s headunit as well as access to cloud-based content and real-time, web-based information.

Cerence Chat Pro is now live in five languages—English (US), English (UK), German, Spanish, and Czech—across Volkswagen Group brands, including Volkswagen, Cupra, Seat, and Skoda, that use the IDA voice assistant. This includes all new Volkswagen ID. models, the updated Golf, the new Tiguan, and the new Passat, as well as legacy models.

Volkswagen’s roll-out of Cerence Chat Pro will continue globally, including in the US, later this year and through early 2025, and including new features and improvements.


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